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Shipping Information

We wanted our customers to have a great experience from the first visit through to the delivery of their purchased items. We are spoilt for choice with courier services in Australia, and most of them are reliable and provide a quality service. However, a lot of the cheaper options are not reliable, with slow delivery or no delivery at all, missing or broken items and poor customer service.

So we partnered with Australia Post, who has been delivering in Australia since 1809, so they know a thing or two about delivering parcels on time. They are not the cheapest option, but we believe in supporting Australian businesses and jobs in Australia and want our customer experience to be world-class.

Together with their subsidiary, Star Track, they can reach all corners of the country, and the world, through their network of delivery centres, drivers, post offices and parcel lockers. They also provide our customers with end-to-end tracking, so you know the location of your products every step of the way.

Tracking Info
To track your order, please visit the below link and enter your tracking number.

https://auspost.com.au/mypost/track/#/search

 

Handling Times

Typically we will ship your items the same business day, with a maximum of 1-2 weekdays handling to allow for any delays.

 

Shipping Times

Depending on where you live, we find that Australia Post delivery times are the best in the industry and the most reliable. They deliver all over Australia to both city and country, and even to the most remote destinations in the country. It will typically take 3-7 days for delivery, but if you need it faster, we also offer Express Post which can be next day or 1-2 business days. Please check with us if you have any concerns.

 

Third Party Fulfilment

Out of all our products, at least 95% of them are stocked in our warehouse in Sydney. However, for some bulky items or for more costly items, these are drop shipped directly from the supplier. Most of these warehouses are on the East Coast, and they too use Australia Post. You will receive tracking information for these items directly from the suppliers.