We operate on a 1–2 business day handling time, though most orders are dispatched within 1 business day.
Once your order has been processed, shipping usually takes 3–5 business days, depending on where you’re located and whether you choose Regular or Express Post.
We use Australia Post for all deliveries, so you can enjoy dependable service, speedy shipping, and full tracking right to your door.
Yes, we are 100% Australian owned and operated.
As we operate exclusively online, all orders are delivered directly to you.
Yes, please see our NDIS Orders page for further information.
Please visit our returns page here: theotstore.com.au/pages/returns