We have a 2-3 day handling time, but typically ship within 1 business day.
After the initially handling time, shipping usually takes 3-5 business days, depending on where you live.
We only send with Australia Post, so you know that they will be reliable, fast and your item is tracked all the way to your door.
Yes, we are 100% Australian owned and operated.
Sorry, we are online only and therefore delivery is the only option.
Yes, at present we can accept NDIS Self Managed and Plan Managed orders. However, we are not Agency approved (yet) so cannot accept Agency Managed orders.
Please visit our returns page here: theotstore.com.au/pages/returns